August 2025 updates – Smarter chat notifications, persistent drafts, and simplified settings

Let’s go through what we got done in August 2025 in NeetoChat.

New features ✨

✅ Chat subscribers and notifications

NeetoChat now supports chat subscribers — agents who were previously assigned or mentioned in a conversation can receive activity notifications via email, provided they’ve enabled "Email notification for subscribed tickets" in their preferences. This ensures better team visibility and continuity.

✅ Persistent drafts when switching modes

Text drafts are now preserved even when switching between reply and note modes while composing — no more losing your message by mistake.

Enhancements ✨

✅ Simplified settings layout

To reduce clutter, several member notification options have been moved from Settings > Member notifications into Settings > General, making it easier to find what matters.

Bug fixes 🛠️

✅ NeetoRecord link visibility

Fixed an issue where NeetoRecord links weren’t displaying properly in the chat widget, customer emails, or synced Slack messages.

✅ Slack image sync

Images added in Slack replies now reliably appear in NeetoChat, ensuring smoother conversations across platforms.

✅ Form question deletion fix

Fixed an unhandled exception that occurred when deleting questions from a form powered by neeto-form — making form management smoother.