Milestone M38 – Sub-categories, domain filters, better navigation & stronger spam controls

Let’s go through what we got done in milestone M38 (Jun 02 – Jun 15) for NeetoDesk.

New features and enhancements 🚀

✅ Consistent file upload UI

The bulk customer upload flow now uses the same file upload UI seen across other Neeto products for a smoother experience.

✅ Trimmed rich text content using NeetoEditor

Ticket descriptions and other rich text fields are now automatically trimmed using NeetoEditor helpers to avoid unintended formatting issues.

✅ Improved navigation between tickets and customers

Clicking a customer in the tickets list now takes you directly to their profile. Similarly, you can now view all open tickets from a customer’s detail page.

✅ Bulk actions in customer-specific ticket views

Bulk actions available on the general ticket list are now also available when viewing tickets for a specific customer.

✅ Allowlist and blocklist for email domains

Admins can now configure domain allowlists and blocklists to restrict/allow domains from which email addresses are allowed to create tickets or comments.

✅ New sub-category fields for tickets

Two new dependent fields—sub-category 1 and sub-category 2—can now be set during ticket creation, update, or closure.

✅ Stronger spam protection logic

Improved filtering logic now blocks known spam patterns in email addresses more effectively.

✅ Set ticket category in automation rules

Ticket categories can now be updated as part of the actions in automation rules.

Bug fixes ⚒️

✅ Custom categories in automation conditions

Fixed a bug where custom categories were missing from the condition options in automation rules.

✅ Mailbox name changes in Outlook integration

Resolved an issue where primary mailbox data wasn’t fetched correctly due to renamed mailboxes in Microsoft accounts.

✅ Special characters in forwarded emails

Fixed a parsing error that occurred when special characters in forwarded email bodies interfered with original sender detection.